Help and Advice

Here our experts can offer help, advice and tips on a variety of different shower problems and questions. If you have a shower problem, the answer could be here!


Water continuously dripping from the showerhead when the unit is switched off, indicates a fault inside the flow valve or solenoid valve depending on the model of shower. These parts are non-serviceable and will need a visit from our Engineer to rectify this problem.


Under no circumstances should an electric shower be sealed to the wall There are feet in each corner of the shower's rear-casing which keep it proud of the wall by a few millimetres and allow ventilation around the side and back of the shower unit Without this ventilation it will be prone to over heating which will subsequently cause failure or damage to the internal components.



Electric showers heat cold water on demand via an integral heater tank. Should the water inside the heater tank become excessively hot, a safety device known as the thermal cut out switch ( t c o ) is activated which isolates the electrical supply to the heater tank and allows the water to cool. Once the water has cooled. to a safe temperature, the heater tank's electrical supply is restored so the shower will again and deliver heated water.
Any build-up of dirt soap hair etc. in the shower head restricts the flow, meaning water cannot escape quickly enough through the shower and remains in the heater tank for longer than necessary. The water will then overheat and cool down. (cycling)
 To fix this problem, you should ensure that the shower head is cleaned on a regular basis, Also a kink or blockage in the shower hose will also restrict the flow and result in this symptom, shower hoses and heads are available with different flow rates so check if these have been replaced and revert to the originals, make sure the main stop cock and any isolation valves to the shower are fully open to allow a full flow of water..If this doesn’t work you will need to call us out to inspect the shower.


The most likely reason why the unit is not heating the water fully is that a heating element has failed. Which would cause the mcb to trip.
Note: If an element has failed other parts within the unit may have been affected it is therefore important to check all the electrical circuits in the unit for signs of failure, Depending on the shower type and cost of replacement parts we might recommend a replacement shower.